Small Business Administration - Problem or Possibility?

Picture this: a couple with big dreams starts their own business from scratch. They pour their heart and soul into creating an innovative product or service, marketing it relentlessly, and delivering exceptional customer experiences.

But amidst all the excitement and ambition, there lies an often-neglected aspect that can make or break even the most revolutionary idea – the business administrative function.

Small business administration is often perceived as a problem, especially for entrepreneurs and owners who are stretched thin and have limited resources at their disposal. Maybe a paradigm shift to view it as a possibility could make the task more attractive.

Let’s explore.

The Problem Perspective:

  1. Many small business owners view the administration function as a problem because it often requires time and resources that could be better spent on core business activities. Many started their businesses because they had a unique vision or skillset to offer the market, and often feel that administrative tasks distract them from what they love most about running their business.
  2. Small businesses typically operate on tight budgets and have limited resources at their disposal. At least until the business grows, the owners often have to manage the admin. So, after a long, exhausting day doing the work of the business, the bookwork chore still needs attention.
  3. One common complaint among small business owners is the burden of regulations imposed by government agencies. From licensing requirements to tax obligations, these rules often feel like roadblocks hindering their progress.
  4. Handling administrative responsibilities can also be overwhelming. Tasks such as managing payroll, processing invoices, and dealing with regulatory compliance are time-consuming and require specialized knowledge and expertise, which may not be readily available, at least in the early days.
  5. Many small business owners find it challenging to keep up with ever-changing regulations and legal requirements. Navigating complex tax codes or ensuring compliance with health and safety regulations can be daunting for those without a background in law or finance. This uncertainty adds an extra layer of stress and anxiety to the already demanding task of running a successful small business.

Shifting Focus Towards Possibilities:

Having an up-to-date and effective administrative system is like having a well-oiled machine that keeps the business running smoothly.

1. Improved Financial Management

As an accountant, I find it very frustrating when small businesses incur late payment charges, fines, and extra fees when they could have been avoided.

I have also had a personal experience where an electrician took almost 2 months to provide me with an invoice for a service he provided. How can you get cash coming into your business on a timely basis when you don’t even send your invoices out?

These days, technology allows you to issue an invoice and collect payment on the spot. In my case study above, the money would have been in his bank account more than 2 months earlier, substantially improving his cash flow.

With up-to-date bookkeeping and accounting, businesses can keep track of income and expenditures and manage cash flows better. You can save money and make more informed financial decisions.

2. Enhanced Regulatory Compliance

Keeping administration processes current ensures that the business is always in line with the latest regulatory requirements. Compliance with these laws and regulations keeps the business legal and builds trust with stakeholders.

3. Streamlined Operations

When administration is up-to-date and effective, operations run smoothly. All processes, from procurement to production, sales to customer service, become more streamlined and efficient. This efficiency helps in reducing wastage, saving time, and improving productivity.

4. Better Customer Service

A well-managed administration can significantly enhance customer service. With organized data management, businesses can keep track of customer information, preferences, and feedback. This information can be used to improve product offerings and deliver personalized service.

5. Increased Employee Satisfaction

Effective administration also benefits employees. Employee satisfaction and productivity increase with clear communication channels, well-defined roles and responsibilities, an organized work environment, getting paid on time, and having their employee records kept accurately.

6. Informed Decision-making

Up-to-date information and data are crucial for informed decision-making. An effective administration provides access to accurate information, helping business owners make strategic decisions.

7. Growth and Expansion

Lastly, a well-managed administration facilitates business growth. With efficient operations, healthy finances, satisfied customers, and happy employees, businesses are better positioned to grow and expand.

Transitioning Your Business Administration from a ‘Problem’ to a ‘Possibility’

People who are self-employed generally know the technical side of the business, However, many have had little training in finance and administration even though this plays a crucial role in a company’s success.

For many self-employed business owners, cash flow is so tight that they are forced to do the admin functions themselves.

But is this a false economy?

  • How many hours a week are you spending on doing the admin?
  • If you outsourced this work to a bookkeeper, what would it cost?
  • Now, if you spent this time working on other business functions, for example, product fulfillment, marketing, sales or customer service calls etc., how much income would you generate?
  • If you can generate more income from these other functions than you would pay a bookkeeper, I suggest it is time to make the change.

The next question is this: Are you taking advantage of technology?

Advancements in technology have made managing administrative tasks easier than ever before. Online tools automate many of the processes involved in bookkeeping, payroll management, invoicing systems, customer relationship management etc., freeing up valuable time to focus on growing your business.


In conclusion, effective administration is not just about keeping files in order or having an organized desk. It’s about creating a system that helps the business function efficiently, make informed decisions, maintain compliance with regulatory norms, provide excellent customer service, ensure employee satisfaction, and ultimately steer the business towards growth and success.

Small businesses can reap substantial benefits in the long run by investing time and resources in creating an up-to-date, effective administrative system, and freeing up the owner’s time to spend on core activities that directly impact revenue generation.


Other articles in this series:
Safeguarding Your Small Business: The Critical Role of Compliance
Navigating the Efficiency Frontier: Streamlined Administration Processes for Small Businesses
The Employee Shift: From Solo to Staffed and the Impact on Administration

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